Last Updated: 01/04/2025
Welcome to Omhotfix! We value your satisfaction and strive to provide high-quality hotfix dimond. If you are not completely satisfied with your purchase, please review our return policy below.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 14 days of the delivery date.
- Products must be un used, in their original packaging, and in resellable condition.
- Customized item cannot be returned or exchanged unless they arrive damaged or defective.
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How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us – Email our support team at support@omhotfix.com with your order number, item details, and reason for return.
Approval and Instructions – Once approved, we will provide return instructions including a return address.
Return Shipping – Pack the item securely and use a trackable shipping service. Return shipping costs will be covered by omhotfix.com.
Refund Process
- Once we receive and inspect your return, we will notify you of the approval
If approved, your refund will be processed to your original payment method within 5-7 business days.
Exchanges
f you need to exchange an item, please contact us within 7 days of receiving your order. We will guide you through the exchange process and you receive the correct product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
Cancellations
Orders may be canceled within any time of purchase.
For any questions or concerns regarding your return, feel free to contact us at support@omhotfix.com. We appreciate your business and look forward to serving you!
Omhotfix Team